FAQs

You can grab a registration form in any of our stores at the customer service desk.

Just fill out the required information and submit the form to the customer service assistant.

You can earn plus money, when you make a purchase in the store.

The plus card can only be used in Roban stores. Click on Store finder to see locations

This will be used to identify the card holder and also for security reasons like card theft, stolen identity.

No, every member is entitled to one card.

You will get a welcome pack containing a personalized plastic Roban Plus card. It takes 3-5 working days for your card to arrive.

As soon as it arrives you can start earning plus points in store.

Call customer service team on 08175449590 and they will update everything for you.

No, plus points cannot be swapped for cash. Plus money can only be used to make purchase.

We need your personal details to set up an account for you and personalize your Roban Plus card

At the Till: Whenever you swipe after a purchase, the till receipts will display your balance at the bottom right corner.

At the customer service desk: The customer service assistant can check your balance for you

Over the phone: to check your balance you can call the customer service team on: 08175449590.

Yes you can. You can either visit or Call our customer service team on 08175449590 and they will be able to arrange a card for you,

but you will be charged a fee of 975 naira only during collection. However if you have made a purchase above 3000 naira you will be issued a new card.

Yes you can. You can either visit or Call our customer service team on 08175449590 and they will be able to arrange a card for you,

but you will be charged a fee of 585 naira only during collection. However if you have made a purchase above 3000 naira you will be issued a new card.

The terms and condition could be found in the welcome pack or view terms & conditions on our web page

For enquires or complaints call our customer service team on 08175449590.